Alpha66 Terms & Conditions – Terms of Use – Alpha66 Malaysia Online Casino Platform

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Player") and Alpha66 ("we", "the Company", or "the Platform"). These Terms govern your access to and use of Alpha66's website, mobile application, and all services provided by Alpha66.

By performing any of the following actions, you are deemed to have read, understood, and agreed to be bound by these Terms and all policies incorporated by reference:

• Registering a new account with Alpha66
• Log in to your existing account
• Making a deposit or using your account balance
• Playing any game available on the Alpha66 platform
• Claiming any bonus or promotion

This document is to be read together with Alpha66's Privacy Policy and Responsible Gaming Policy, all of which collectively form the entire agreement between you and Alpha66.

To register and use Alpha66's services, you must meet all of the following eligibility criteria at the time of registration and throughout the duration of your use:

• Age: You must be at least 21 years of age. Alpha66 reserves the right to request proof of age at any time and may suspend your account pending verification.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement under the laws applicable in your jurisdiction of residence.
• Prohibited Nationalities: You are not restricted by the laws of your country of residence from participating in online betting activities.
• Accurate Information: All information you provide during registration must be accurate, current, and complete. Providing false information is a serious breach of these Terms.
• One Account: You may only register one account for yourself and must not register on behalf of any other person or third party.

During registration, you are required to provide your full name, date of birth, a valid Malaysian phone number, and an active email address. Alpha66 reserves the right to conduct background checks and request identity verification documents such as a national ID card or passport at any time, in compliance with anti-money laundering (AML) requirements.

All financial transactions on Alpha66 are conducted in Malaysian Ringgit (MYR). Alpha66 supports the following deposit and withdrawal methods, all of which are recognised local Malaysian payment channels:

• E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Direct Transfer: DuitNow
• Online Banking (FPX): Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, AmOnline, and other major local banks

Deposit: The minimum deposit amount is RM20 per transaction. No maximum deposit limit is set for standard accounts, although accounts that have not completed full KYC (Know Your Customer) verification are subject to a cumulative deposit limit until verification is complete. Deposits are typically processed instantly.

Withdrawals: The minimum withdrawal amount is RM50 per request. Withdrawals will be processed back to the same payment method used for your most recent deposit, as a standard security measure. Withdrawal processing times are as follows:

• E-wallets (TnG, GrabPay, Boost, ShopeePay): 15 to 30 minutes
• DuitNow: 30 minutes to 2 hours
• FPX / Bank transfer: 1 to 4 hours during banking hours

Alpha66 does not charge any withdrawal fees for fully verified accounts. Any charges imposed by third-party payment providers are the player's responsibility. Alpha66 reserves the right to place a hold on withdrawal requests while conducting security or AML compliance checks. Such review periods typically do not exceed 48 business hours.

Alpha66 offers a wide range of bonuses and promotions for both new and existing members, including a welcome bonus, weekly rebates, reload bonuses, festive season promotions, and a VIP loyalty programme. All bonus offers are subject to the specific terms stated alongside each promotion, which are to be read in conjunction with this general section.

Wagering Requirements: Every bonus issued by Alpha66 carries specific wagering requirements that must be met before bonus winnings can be withdrawn. Wagering requirements are expressed as a multiple of the bonus received (e.g., 30x means a bonus of RM100 requires cumulative bets of RM3,000 before withdrawal is permitted).

• Wagering contributions vary by game type: slots typically contribute 100%, while table games such as Blackjack and Baccarat may contribute at a lower rate.
• The maximum bet limit while an active bonus is in use is generally RM20 per bet, unless otherwise stated.
• Bonuses have an expiry date, typically 30 days from the date of activation unless otherwise stated.
• Only one bonus may be active at a time unless the promotion's terms explicitly allow simultaneous use.

The welcome bonus is available exclusively to new Alpha66 members making their first deposit. Only one welcome bonus is permitted per individual, per address, per device, and per payment method. Any attempt to claim multiple welcome bonuses constitutes a breach of these Terms.

All games available on Alpha66 — including table games such as Blackjack, Baccarat, Roulette, Poker, Dragon Tiger, slots, live casino, and Sports Betting covering badminton, EPL football, Malaysia Super League, and e-sports — are governed by their respective game-specific rules as displayed within the game interface.

Players agree to abide by the following code of conduct when using the Alpha66 platform:

• Not using any automated software, bots, or technological tools to play or manipulate game outcomes.
• Do not collude with other players in multiplayer games to gain an unfair advantage.
• Not exploiting any information or technical vulnerabilities in the software to gain an unfair advantage.
• Do not engage in offensive, threatening, or harassing communications directed at other players or Alpha66 staff through any communication channel on the platform.
• Do not disclose your account login details to anyone or allow others to access your account.

Alpha66 uses advanced detection technology to monitor suspicious betting patterns. Where there is reasonable suspicion of fraud or a breach of the rules, Alpha66 reserves the right to suspend an account immediately while an investigation is conducted. Winnings obtained through dishonest means will be voided without exception.

Alpha66 is fully committed to the principles of responsible gaming. We believe that online gaming is a form of entertainment and should remain just that — not a source of financial stress or personal hardship. To that end, Alpha66 provides a range of tools to help players stay in control:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits through their account settings. Limits take effect immediately and can be reduced at any time, but increases require a 7-day waiting period before they come into force.
• Loss Limit: Daily, weekly, or monthly loss limits can be set to control the maximum amount you are permitted to lose within those periods.
• Play Time Limit: Players can set a daily time limit to cap the duration of their gaming sessions.
• Reality Check: Periodic reminders will appear during extended gaming sessions to alert players to the amount of time elapsed and the total amount wagered.
• Self-Exclusion: Players may self-exclude from the platform for a period of 24 hours, 7 days, 30 days, 3 months, 6 months, 1 year, or permanently. Self-exclusion requests are processed immediately and cannot be reversed before the selected period expires.

If you feel that gambling is beginning to negatively affect your life or the lives of those close to you, we encourage you to reach out to Alpha66's trained support team for guidance and referral to appropriate help resources. All discussions regarding problem gambling are treated with complete confidentiality.

You may close your Alpha66 account at any time by contacting our customer support team. Any remaining balance in your account at the time of closure will be returned to you via your original payment method, subject to standard compliance checks.

Alpha66 reserves the right to suspend or terminate a player's account, with or without prior notice, under the following circumstances:

• Violation of any section of these Terms & Conditions
• Confirmation that the player is under the minimum age (21 years)
• Providing false or misleading registration information
• Multiple Account Ownership Verification
• Fraudulent activity, money laundering, or any other illegal activity
• Use of bots, automated software, or any other unfair methods
• Abusive, threatening, or offensive behaviour towards staff or other players
• Unauthorised or unjustified chargeback requests

Alpha66 is committed to resolving all disputes fairly and transparently. If you have any complaint or dispute relating to your account, a transaction, or a game outcome, please follow the procedure below:

• Step 1: Contact Alpha66 customer support via live chat or email at support@alpha66.world, providing full details of the dispute including the relevant date, time, round number, or transaction reference.
• Step 2: Our team will conduct a thorough investigation within 5 business days and provide a written response with a detailed explanation.
• Step 3: If you are not satisfied with the initial resolution, you may escalate your complaint to a senior manager by submitting a written escalation request.
• Step 4: For disputes that cannot be resolved internally, you may refer the matter to the relevant regulatory authority under the applicable jurisdiction.

All game records, rounds, and transactions are retained by Alpha66 and may be used as evidence in dispute resolution proceedings. Alpha66's system records are the accepted basis for determining the outcome of any disputed game, unless there is substantial technical evidence of a system error.

Alpha66 provides its online betting and casino platform services on an "as is" basis. While we strive to maintain uninterrupted 24/7 platform availability, we cannot guarantee 100% uptime due to technical factors, system maintenance, or disruptions beyond our control.

Alpha66 is not liable for losses arising from:

• Disruptions to internet service or the user's connection
• User errors in placing bets or selecting games
• Loss or theft of login credentials due to user negligence
• Valid game outcomes that did not favour the player
• Losses arising from excessive betting activity

Alpha66's maximum liability to any player shall not exceed the net deposits made by that player in the 30 days preceding the claim, except where liability arises from gross negligence or wilful fraud on the part of Alpha66.

Alpha66 reserves the right to amend, update, or replace these Terms at any time. Notice of material amendments will be provided to players via registered email or in-platform notification at least 7 days before the changes take effect, except where immediate implementation is required for legal or security reasons.

Your continued use of the Alpha66 platform after the effective date of any amendments constitutes your acceptance of the revised terms. If you do not agree with the amended terms, you must close your account before the amendments take effect.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it valid, or severed from these Terms entirely, without affecting the validity of the remaining provisions.

The English version of this document is the official version for players in Malaysia. In the event of any discrepancy between this version and any translation into another language, the English version shall take precedence.

For any enquiries regarding these Terms & Conditions, please contact Alpha66 via:

• 24/7 in-platform live chat
• Email: support@alpha66.world
• Response time: typically within 2–4 hours for email, and within minutes for live chat