Alpha66 takes player privacy very seriously. This policy clearly outlines what data we collect, how it is used, who it is shared with, and what your rights are as a Malaysian player. Everything is stated transparently, without confusing language.
Here is a summary of the most important things you need to know about how Alpha66 handles your personal data.
Every piece of information you submit to Alpha66 — from registration details to payment information via Touch 'n Go eWallet or FPX — is protected with industry-standard 256-bit SSL encryption. No third party can intercept or read your data in transit. This is the same standard used by Malaysian financial institutions.
Alpha66 does not sell, rent or trade players' personal data to any advertising companies or third parties for marketing purposes. Your data belongs to you. We only use your information for platform operations and to fulfil legal obligations related to the services we provide.
Only Alpha66 staff who require access to player data in order to perform their authorized duties are permitted to view that information. All internal access is logged and regularly audited. Our staff sign strict confidentiality agreements and receive routine data protection training.
You have the right to request a copy of all personal data we hold about you, correct any inaccurate information, and request deletion of your data under certain circumstances. Requests will be processed within 30 working days and can be submitted via live chat or our support email.
You have full control over whether you wish to receive promotional emails, SMS notifications or push messages from Alpha66. Opt-out options are available in every marketing email or through your account settings. We respect your communication preferences immediately.
Alpha66 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection requirements. We conduct regular internal reviews to ensure our practices remain in line with current laws and the latest industry standards.
Contact us 24/7 via live chat or email at support@alpha66.world
Important: This Privacy Policy explains how Alpha66 collects, uses, discloses and protects your personal information when you use our platform. By registering an account or using Alpha66's services, you agree to the practices described in this policy. Please read it carefully and contact us if you have any questions.
Alpha66 collects your personal information through various methods as you interact with our platform. We only collect data that is necessary to deliver our services safely and effectively. Below are the categories of data we collect and the purposes for which they are collected:
| Data Category | Example Information | How It's Collected |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number or passport number | Registration form, KYC process |
| Contact Information | Email address, Malaysian phone number, residential address | Account registration, profile updates |
| Financial Data | E-wallet account numbers (TnG, GrabPay, Boost, ShopeePay), FPX details, transaction history in MYR | Deposit and withdrawal processing |
| Gaming Activity Data | Betting history, games played, wins and losses, time spent playing | Recorded automatically during gameplay |
| Technical Data | IP address, device type, operating system, web browser, screen resolution | Automatically collected while browsing the platform |
| Communication Data | Live chat records, support tickets, email content sent to our support team | Interactions with the customer support team |
Sensitive Data: Alpha66 does not collect or process sensitive data such as health information, religious beliefs, political views, or sexual orientation. Identification documents submitted during KYC are used solely for identity verification and retained in accordance with applicable legal requirements — not for any other purpose.
For players accessing the Alpha66 platform via smartphone, we may also collect general location data (state or city level) for geographic compliance purposes, not for precise location tracking. You can disable location permissions through your phone settings without affecting the platform's core functionality.
Alpha66 uses collected personal data solely for legitimate purposes directly related to our services. We do not process your data for purposes unrelated to platform operations or for which you have not given consent. The following are the primary purposes for which your data is used:
Legal Basis for Processing: Alpha66 processes your data on the following bases: (1) performance of a contract between you and Alpha66, (2) compliance with legal obligations, (3) Alpha66's legitimate interests in operating a safe and responsible business, and (4) consent you have given for specific purposes such as marketing communications.
Alpha66 does not sell or rent players' personal data to any third party. However, in the course of operating the platform, we may need to share certain data with selected third parties who help us deliver our services. All data sharing is limited to what is strictly necessary and is subject to strict confidentiality agreements.
The categories of third parties that may receive your personal data are as follows:
International Data Transfers: In some cases, your data may be transferred to servers located outside Malaysia to ensure platform redundancy and availability. Any such transfer is carried out with appropriate security safeguards, including data processing agreements that comply with recognized data protection standards.
The security of your personal and financial data is Alpha66's highest priority. We continuously invest in security technology and processes to ensure your data remains protected at all times. The following are the key technical and organisational security measures we have in place:
Your Security Responsibilities: While Alpha66 takes comprehensive security measures, the safety of your account also depends on your own actions. Make sure you use a strong, unique password for your Alpha66 account, do not share your login details with anyone, log out when using a shared or public device, and contact us immediately if you suspect any unauthorised activity on your account.
In the event of a data breach that materially affects your personal data, Alpha66 is committed to notifying you within a reasonable timeframe in accordance with applicable legal requirements, and to taking immediate steps to contain and remediate the situation.
As an Alpha66 player and an individual whose data we process, you hold the following rights under applicable data protection laws. Alpha66 is committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. We will provide a complete report within 30 days of your request, at no charge for the first request within any 12-month period.
If the personal data we hold about you is inaccurate or out of date, you have the right to request a correction. You can also update your basic profile information directly through your account settings on the Alpha66 platform.
You may request the deletion of your personal data under certain circumstances, for example when the data is no longer needed for its original purpose. Such requests are subject to legal retention obligations that may prevent the immediate deletion of certain records.
In certain circumstances — such as when you dispute the accuracy of your data or object to its processing — you may request that Alpha66 restrict the processing of your data while the matter is being resolved.
You have the right to receive the personal data you have provided to Alpha66 in a structured, commonly used, and machine-readable format, and to transfer that data to another data controller where applicable.
You have the right to object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances, and Alpha66 will cease processing unless there are compelling overriding grounds to continue.
To exercise any of the rights above, please contact Alpha66 by email support@alpha66.world with the subject line "Privacy Rights Request", or via our 24/7 live chat. We will verify your identity before processing any request to ensure the security of your data.
Alpha66 uses cookies and similar tracking technologies to enhance your experience on our platform, ensure proper functionality, and analyse how the platform is used. The following are the types of cookies we use:
You can manage cookie settings through your web browser. Most browsers let you view, delete, or block cookies. However, disabling essential cookies may affect the functionality of the Alpha66 platform. For guidance on managing cookies in popular browsers, refer to your respective browser's help documentation.
Alpha66 does not retain your personal data for longer than is necessary for the purpose it was collected, or as required by applicable law. Retention periods vary depending on the type of data and the purpose of processing:
Secure Deletion Process: When a retention period expires and there is no legal obligation to retain the data further, Alpha66 applies secure data deletion methods — including cryptographic erasure and physical destruction of relevant storage media where required. This ensures your data is permanently deleted and cannot be recovered.
If you request deletion of your account, Alpha66 will initiate the data deletion process within 30 days, except for records that must be retained to fulfil legal obligations. You will receive a confirmation once the deletion process is complete.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Alpha66 handles your personal data, we encourage you to contact us directly first so we can address the matter promptly and effectively.
You can reach Alpha66's privacy team via:
Alpha66 is committed to resolving every privacy complaint fairly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
Privacy Policy Updates: Alpha66 will update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or player feedback. Material changes will be communicated via email or in-platform notifications. The date of the most recent update is always displayed at the top of this page. Continued use of the platform after an update constitutes acceptance of the revised policy.
Quick answers to the questions Malaysian players ask most about data protection and privacy at Alpha66.
Over 500,000 Malaysian players trust Alpha66 with their personal data. Register now and enjoy a safe, secure online casino experience.
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